Oficina de Informaciones, Reclamos y Sugerencias (OIRS)

La creación de la Oficina de Informaciones, Reclamos y Sugerencias de la CORPORACION DE ASISTENCIA JUDICIAL, responde a la solicitud señalada en el decreto 680 del 21 de septiembre de 1990, del Ministerio del Interior, publicado en el DIARIO OFICIAL con fecha 16 de octubre de ese mismo año.
Estas oficinas deben facilitar la atención de toda persona que realice gestiones en las entidades públicas, ya sea en el ejercicio de sus derechos o en el cumplimiento de sus deberes garantizando la oportunidad de acceso y sin discriminación.

El objetivo de esta oficina es entregar atención profesional y especializada a los usuarios de la Corporación de Asistencia Judicial R.M., por lo que cuenta con un equipo de profesionales altamente calificados, integrados por técnicos jurídicos y sociales, asistentes sociales y abogados, quienes tienen las siguientes funciones:

-Orientar y responder a los requerimientos de los usuarios en distintas materias jurídicas que tramita la Corporación, tales como     Familia, Laboral, Civil y Penal.

-Informar a los usuarios, según corresponda, del lugar donde pueden acudir para recibir los servicios institucionales, según sea el domicilio del consultante.

-Ingresar, tramitar y resolver los reclamos interpuestos por los usuarios de la Caj R.M, independiente del centro de atención que tramite su causa.

OIRS entrega asesoría jurídica, social y judicial para todos, entregando servicios profesionales y especializados. Además resuelve consultas a través de este sitio web y se está abierto para recibir las inquietudes y sugerencias planteadas por los usuarios.

DIRECCIONES Y TELÉFONOS
Dirección: Santa Lucía 350. Santiago Centro.

Teléfono: 600 440 2000 / 22 795 60 31 (call center CAJMETRO)

Horario de Atención: 09:00 a 17.30 horas (Horario Continuado)

Abogado Jefe: Kareen Zeltzer Salinas 

Mail: justiciamascerca@cajmetro.cl

Para los usuarios que quieran enviar sus consultas, reclamos y sugerencias pueden realizarlo aquí www.cajmetro.cl/formulario_contacto.php
“Si persiste su inquietud o no obtiene respuesta, usted tiene derecho a intermediación gratuita de la Comisión Defensora Ciudadana, a través de www.cdc.gob.cl

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